Where can I create logins for my employees?
Manage>>Administration Tools>>User Administrator – Use the “Create User” button at the bottom of the window and enter at least the 5 required items (First Name, Last Name, Home Store, and in System Accessibility tab, User Name & Password). Once saved, use the Role Assignment Manager button at the top of the window to give them a role in one store or all stores on the account.
Why do I get an error message stating “Cash Register Not Setup For This Store?”
You entered a Cash Register # on the File>>Configuration screen that does not exist – go to Manage>>Administration Tools>>Cash Register List Manager screen and enter that name on next available line as a new Register. Then log out and log back into Wireless Standard and you should be able to enter the Point of Sale area.
Where do I set up my Printers and/or Cash Drawer?
File>>Configuration screen – hit the tab on the top row of the window labeled “POS Equipment” – choose your Printer – if your model is not listed, select “Windows Configured Printer”,then choose your printer in the drop down box beneath. Cash Drawers can be chosen in bottom half of same area. You may also need to make entries in Windows OS to set the correct Paper Size and other parameters.
When Attempting to Install the Program, I get an error message saying “You do not have rights”
On computers with Vista or Windows 7 Operating Systems, users need to right click on the installation file (Dark Blue Square Icon with White Design) and choose “Run as Administrator” in order to successfully install the program. This is necessary because of restrictions imposed by Microsoft on User Accounts in Windows.
Where do I enter Employee Commission Formulas?
Manage>>Employees>>Sales Person Commission Rule Manager– You can create profiles to calculate Employee Commissions by entering formulas for lines of business (Products, Service Plans, &Features) or to individual Products or Categories of Products. You can then go to Manage>>Administration Tools>>User Administrator area and apply the created Profile to each employee you want the software to calculate commissions.
How do I add an additional store to Wireless Standard?
You must contact our Support Department to add additional stores or remove them at any time – this will then get documented and your case submitted to our Billing Department who will contact you to make the necessary arrangements.
One of my employees got the message “You do not have access to this section” – What should we do?
Each user ID has a Role that either allows or not allows them ability to see or do certain things. Please check these settings for the employee account in Manage>>Administration Tools>>User Administrator area. Clients do have the ability to change permissions for all employees assigned a certain role or make the changes applicable to just one person by using the User Overwrites Manager.
Where can I see how many of each product our company or each employee has sold?
Reports>>Sales>>Sales Transaction Details – Clients can apply filters to group the output by Employees, Products, Stores or Customers to get a separate sub-total for each.